Our prices, products and terms and conditions are always subject to change without prior notice. We reserve the right to refuse to supply goods to any person.
Our prices, products and terms and conditions are always subject to change without prior notice. We reserve the right to refuse to supply goods to any person. The Hydro Store will only ship goods to the card holder's address. Under NO circumstances will we ship to third party addresses for your own card security. Our couriers will not leave parcels without them being signed for at the delivery address. Please do not ask us to leave parcels, again due to card security. In case of difficulty please contact us and ask about morning and Saturday deliveries, which will incur an extra charge.
Our courier, UKMail, will attempt delivery twice. With UKMail the package will remain at the depot for a few days but if the customer has still not contacted them the item will be sent back to us. We are happy to send the parcel out again, but, because of charges levvied to us by UKMail for returning non-delivered parcels and re-delivery costs, any redelivery of an order will incur a fee of £6 per parcel and £12 per consignment to cover these costs. If you decide you no longer require the order the original postage ( £6 per parcel ) and return costs ( £12 ) will be taken off the refund total.
Customers should not accept any parcels that arrive damaged or opened from the courier and ask for it to be returned to us.
Your satisfaction is very important to us and we always aim to provide the best service and products possible. If you are not completely satisfied with any item you have bought from us, return it to us unused and in the original packaging and condition in which you received it with the receipt within 30 days of purchase and we will give a no quibble full refund for the goods returned.
We are happy to cancel any order that has not been dispatched if directed by the customer making the order.
Any shortages or wrong items must be reported within 7 days of delivery. No reports of shortages or wrong items claims after this timeframe will be accepted. This also applies for items that have arrived broken/damaged.
The Hydro Store takes your privacy protection very seriously. We will only contact you (by email, phone or letter) to clear up card, product or delivery details, to reply to your questions by email or because you have given your consent to receiving our email newsletter. If you unsubscribe from the newsletter your details will not be retained. We only ask for your personal details for credit card processing and correct addresses for delivery. Goods will not be delivered to any address other than the registered address of the card holder. All orders are sent out in plain new boxes where possible or plain packaging. Your details will be treated in accordance with the Data Protection Act (1998). Your details will only be seen by those staff processing the order. We never sell or reveal your personal details (whether emails, card details, addresses or purchases) to any other businesses. We do not analyse or track visits to our website.